Please select your address from the list below. If your address is not listed here, it has been identified as one that we are unable to serve as yet due to a lack of suitable, existing infrastructure. Please register your interest here and we will be in touch when we are able to provide a service at your address.
It appears we already serve our Trooli network to this house. If you are in the process of moving to this address or want to transfer the service into your name, please call our sales team on 0800 358 7680 (Option 1) so they can assist.
It appears we already have an order in progress for this property and our service activation team will be in touch in due course to confirm your installation. Please call our sales team on 0800 358 7680 (Option 1) if you have any further questions on your order.
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KNOWN ISSUES
26/04/2024 – TN5 Post Code Area
We are aware of an issue affecting customers in the TN5 area.
We believe a power cut has occurred in the area which has caused a loss of service for our customers.
Our teams are currently investigating the matter and we will provide further updates as we receive them.
24/04/2024 – Hythe
We are aware of an issue currently affecting customers in the SO24 area.
We believe third-party damage has been caused to our network which our teams are currently investigating.
We will provide further updates as we receive them. We apologise for any inconvenience caused.
24/04/2025 – Lakenheath
We’ve been advised that a section of our network had been damaged and a bent section of fibre cabling was identified. Our engineers have resolved this issue and we believe most customers service has returned.
If you are still experiencing any issues, please don’t hesitate to contact us.
23/04/2024
15:45: Our engineering team will be on site tomorrow morning to investigate and resolve the issue that is causing the outage in this area.
We will then provide further updates as we receive them from the team.
14:40 – We are aware of an issue affecting customers in the IP27 area.
Our teams are currently investigating this issue and we will provide further updates as we receive them.
We apologise for any inconvenience caused.
Your new fibre optic connection will be built in two stages: the External Installation and the Internal Installation.
Stage 1: The external Installation
The External Installation is completed by Trooli. This brings the fibre optic cable up to the outside of your premises (what we call the ‘External Demarcation Point’). It will usually be next to the current copper telephone cable entry to your premises. We install a small box onto your external wall, and our fibre optic cable is connected into this box.
Stage 2: The internal installation
The Internal Installation extends the fibre optic cable to a suitable location for your optical terminating equipment (modem) and router.
A hole will be drilled through your external wall next to the small box that was installed during Stage 1, and an internal fibre optic cable (provided by Trooli) is routed from the outside box to the internal equipment location.
Your Internal Installation will be carried by one of our own Trooli installation teams, and your end-to-end installation and service activation will be taken care of by Trooli. All installers work to our agreed standards using our approved equipment. The amount you pay for our installation service is standard in accordance with the following rules:
Please refer to our Price Guide for the latest pricing information. Call Flow approved Installation Services are covered by our Terms of Service.
Important safety information for Trooli Approved Installation and Additional Services
Your technician will carry out a risk assessment before commencing any work. Please note the following safety rules which apply to all installations. Technicians are not permitted to:
Please make sure your device is connected by a wired Ethernet cable into the back of the router when changing any of the configuration on your router, and not connected via Wi-Fi.
Customer Support
Phone: 0800 358 7680
email: [email protected]
Opening Hours
Mon to Fri 08:30 - 18:00
Sat-Sun, Bank Hol. 09:00 -17:00
Sales & Upgrades
Phone: 0800 048 7790
email: [email protected]
Opening Hours
Mon to Fri 08:00 - 18:00
Sat-Sun, Bank Hol. Closed
Recontracts
Phone: 0800 054 1333
email: [email protected]
Opening Hours
Mon to Fri 09:00 - 17:00
Sat-Sun, Bank Hol. Closed
Cancellations
Phone: 0800 054 1333
email: [email protected]
Opening Hours
Mon to Fri 09:00 - 17:00
Sat-Sun, Bank Hol. Closed
Copyright Trooli Ltd © 2024. All rights reserved. Registered in England and Wales. Company Reg No. 4366668. 18 Kings Hill Avenue, Kings Hill, West Malling, Kent, ME19 4AE